Welcome Host                                              Manchester                                                   Up to £32,500

Our client, a Real Estate Firm, seeks a Welcome Host to join their team on a permanent basis.

Key Responsibilities:

• Welcome all Residents & Guests to ensure their arrival and departure experience is genuine, friendly and efficient - Delightful Welcome
• Provide Residents/Guests with acts of kindness to make them feel special and honoured
• Deliver exceptional and memorable Guest experiences by providing an exceptional service
• Obtain knowledge about your local area and proactively offer the information to Residents/Guests and team members
• Create rapports with Residents/Guests and maintain excellent professional relationships, deliver “moments of delight” & “in your shoes” initiatives
• Ensure all calls (internal & external) are answered, transferred/forwarded promptly and professionally; record any messages accurately
• Deal with any queries from Residents/Guests and offer assistance with a sense of urgency
• Ensure to monitor, action and process any emails on the company email account

The successful candidate will have previous guest services experience and have excellent communication skills.