Customer Service Associate 
23rd July 2024
Up to £30,000, United Kingdom
Job Type
Up to £30,000


Customer Service Associate                    Hemel Hempstead                                      Up to £30,000

Our client, a Global Manufacturing Firm are seeking a Customer Service Associate to join their team on a permanent basis.

Key Responsibilities:

  • Liaise and communicate directly with customers where queries arise such as due dates, order pricing discrepancies etc.
  • Raise and compile Production documentation in preparation for launching to shop floor; including Job cards, customer drawings / specifications and other documents as required.
  • Raise dispatch documentation using the Javelin system, including Delivery notes, Invoices, Certificates of Conformity, and customer shipping documentation.
  • Maintenance and filing of traceability documentation such as completed job cards, customer orders (hard copies) and other related documents as required.
  • Support the team to complete the stock take process in line with compliance requirements

Skills and Experience:

  • Production related administration experience, including a very good understanding of the need for accuracy and full traceability and accountability.
  • Working knowledge of MRP / Production control systems
  • Experience of working in an Aerospace manufacturing environment is preferred
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